What is Gem Lux?
Your top destination for the latest in trendy sneakers and fashion. Whether you're after the newest styles, exclusive releases, or timeless classics, we've got you covered. With our unbeatable prices, high quality, and fast shipping, you'll always find something special.
How do I place an order?
To place an order, simply browse our collections, select your desired items, choose your size and quantity, and add them to your cart. Proceed to checkout, enter your shipping and payment information, and complete your purchase.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Use this tracking number on the carrier’s website to monitor your package's progress.
What is your return and refund policy?
We accept returns within 14 days of purchase for unused items in their original packaging. Contact us at contact@gemlux.store to initiate a return. Refunds are processed within 7-10 business days after we receive and inspect the returned items.
Do you offer international shipping?
Yes, we ship worldwide. Shipping charges and delivery times will be calculated at checkout. Please note that international orders may be subject to additional fees, customs duties, and taxes.
How can I contact customer support?
For any questions or concerns, you can reach our customer support team at contact@gemlux.store or call us on +16465478230 . We are here to assist you with any inquiries.
Are the products on Gem Lux authentic?
Yes, all our products are 100% authentic and sourced from reputable suppliers. We guarantee the quality and authenticity of every item we sell.